Returns & Exchanges
Returns & Exchanges
We sincerely hope that you are pleased with your purchase from LGlinen. However, we understand that there may be occasions when you need to return or exchange an item. If you wish to return or exchange a product, please contact us within 14 days of receiving your order to initiate the process.
Return & Exchange Conditions
To ensure a smooth return or exchange, please adhere to the following conditions:
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The item must be unused and in its original packaging.
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The item should be in a saleable condition, with all original labels and tags still attached.
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Return postage costs are the responsibility of the buyer. We recommend using a tracked and insured shipping method to ensure the safe return of your item. Any postage costs associated with exchanges are also the responsibility of the buyer, unless otherwise agreed.
Returns and Exchanges of Underwear
For hygiene reasons, we do not accept returns or exchanges for intimate items, such as women’s and men’s underwear. Customs duties, import taxes, and original shipping costs are non-refundable.
Refunds
Once we receive your returned item, we will process your refund promptly, where applicable. The refund will be issued to the original method of payment. You will receive a confirmation email once your return has been received and your refund has been processed. Please allow some time for the refund to appear in your account, depending on your payment provider's processing times.
Questions
If you have any questions about returns or exchanges, or need further assistance, please don’t hesitate to reach out to us. We are here to help and ensure you have a positive experience. Contact us via email at info@lglinen.com, and we’ll be happy to assist you.